Tim Gordon, Heritage Auckland’s receptionist, has achieved world runner-up in the global AICR Receptionist of the Year awards, announced at a gala event in Zurich, Switzerland, February 4.
AICR stands for Amicale Internationale des Sous Directeurs et Chefs de Réception des Grand Hôtels. It is the international association of luxury hotel front office managers, which each year runs a competition called the David Campbell Trophy in association with Gold Key Media, to find the world’s best luxury hotel receptionist.
Tim Gordon.
Tim won the title AICR New Zealand Receptionist of the Year 2017 qualifying him to attend this prestigious competition in Zurich.
“It’s a great honour to have represented New Zealand and to have got this far. I am grateful to AICR awards organisers and Heritage Hotels for supporting me on this journey,” Tim Gordon says.
The competition was judged through a detailed written examination with questions covering finance, staffing and marketing. Also included was a gruelling role play test in a simulated challenging guest management scenario, in front of an international panel of hospitality judges.
Tim competed against entrants from 16 countries across the world. The first prize winner was from Italy.
“We knew Tim had what it takes to represent New Zealand on the world stage. To have reached runner up in the world on his first attempt, is a credit to his incredible hospitality skills. Tim is the embodiment of what our company stands for in guest service. We could not be more delighted for him and his achievement,” says Marcus Keenan, general manager of Heritage Auckland.
Tim Gordon joined Heritage Hotels in 2015, first at Heritage Hanmer Springs, before moving to Heritage Auckland in 2016.
