Online course prepares staff to safely manage intoxicated customers
Hato Hone St John has launched a vital e-learning course tailored for hospitality staff: Management of an Intoxicated Person. Designed for those working in events, bars, clubs, or security, this course is vital for ensuring the safety and well-being of patrons.
Unlike traditional first aid courses, this focuses specifically on the challenges associated with intoxicated individuals, providing staff with the confidence to act quickly and appropriately in critical situations.
The online course consists of seven modules, each around 40 minutes long, allowing learners to progress at their own pace. Participants will learn to:
- Identify the signs, symptoms, and stages of intoxication.
- Identify the three classes of drugs and their effects.
- Identify when/how intoxication can make people vulnerable and identify intervention tools to prevent further harm.
- Identify common first aid skills to manage intoxicated individuals.
- Describe the use of DRSABCD (Danger, Response, Airway, Breathing, CPR, Defibrillation) to assess and manage an unresponsive person.
- Identify the key principles of CPR and defibrillation.
- Identify when to seek further help or support.
By completing this online course, businesses can meet legal obligations under the Sale and Supply of Alcohol Act 2012 and the Health and Safety at Work Act 2015. It also ensures that staff are equipped to handle intoxicated patrons, helping to reduce alcohol-related harm and create a safe, responsible workplace.
At $159, this online course is an affordable investment for ensuring your team can confidently manage challenging situations. To book, visit buy.stjohn.org.nz or by calling 0800 FIRST AID (0800 347 782).
In a fast-paced industry, being prepared is key. Make sure your team has the necessary skills and confidence to maintain a safe and enjoyable environment for everyone.
